Elderly and vulnerable people are being targeted by fraudsters claiming to be National Crime Agency (NCA) officers. They’re tricking people out of their personal details, bank account information, and even moving their money directly. Don’t become a victim; please warn your friends’ and family.

An NCA officer will NEVER:

• Ask for remote access to your computer via the telephone, email or online
• Ask you to verify your personal details such as password, account numbers, or card details via phone, email or online
• Ask you to transfer or hand over money via phone, email, online or in person
• Speak or act in a threatening manner

If you are unsure, STOP. Contact the NCA directly to verify their identity on 0370 000 6000. Alternatively call Action Fraud on 0300 123 2040.

Police Contact Advice

Telephone 999 in an emergency where there is a danger to life or a crime is in progress. Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents. Calls to 101 have a fixed cost of 15p per call. Alternatively, visit www.herts.police.uk/contact to report a non-emergency crime online or chat to a police operator live via our web chat service. If you are calling about the above, please tell us that you are responding to a message from OWL Neighbourhood Watch.

Following the recent strong winds, Hertfordshire Trading Standards are reminding residents to be cautious of traders going door-to-door offering to undertake gardening and maintenance work.

A typical tactic of rogue traders, who often seem genuine, is to claim there is damage to your roof, such as a broken tile. If given access, the rogue trader will then claim the damage is worse than they first thought, and requires urgent attention. The rogue trader may then claim the roof is in danger of collapsing, causing panic and giving the impression that work needs doing immediately. In the past, Trading Standards have received complaints of this very nature where it has later been discovered that the value of the ‘repair’ is far less than was charged, and in some cases the work did not need doing in the first place.

Please check for any damage to your neighbour’s property, particularly older persons and those that are more vulnerable, as rogue traders may target them. Remind them to be cautious of traders going door-to-door. Any suspected rogue traders can be reported to Police via 101 or to the Citizens Advice Consumer Service on 03454 04 05 06.

If work needs doing, the advice from Trading Standards is to source a reputable trader and say no to any cold callers, whether at the door, on the telephone or email. Seek recommendations from family or friends, or you can find a list of Which? Trusted Traders here: https://trustedtraders.which.co.uk. Traders with a ‘Hertfordshire Trading Standards approved’ logo have been assessed by Trading Standards and DBS checked.

For more information about consumer rights for contracts agreed to in your home visit https://www.citizensadvice.org.uk/consumer/

Police Contact Advice

Telephone 999 in an emergency where there is a danger to life or a crime is in progress. Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents. Calls to 101 have a fixed cost of 15p per call. Alternatively, visit www.herts.police.uk/contact to report a non-emergency crime online or chat to a police operator live via our web chat service. If you are calling about the above, please tell us that you are responding to a message from OWL Neighbourhood Watch.

There have been several thefts from motor vehicles. Please read the top tips below to prevent further incidents from occurring:

Top tips to prevent vehicle crime:

• Secure number plates with anti-theft screws.
• Never leave valuables in your vehicle – not even in the boot or glove box.
• Register your valuables on www.immobilise.com.
• Ensure doors are locked and windows are shut when leaving your vehicle unattended.
• Keep your keys out of sight.
• Always remove keys from the ignition, even if you’re only popping out for a minute.

If you see/hear any suspicious activity, please contact the police by calling 101. Alternatively, you can provide information anonymously via Crimestoppers on 0800555111.

Police Contact Advice

Telephone 999 in an emergency where there is a danger to life or a crime is in progress. Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents. Calls to 101 have a fixed cost of 15p per call. Alternatively, visit www.herts.police.uk/contact to report a non-emergency crime online or chat to a police operator live via our web chat service. If you are calling about the above, please tell us that you are responding to a message from OWL Neighbourhood Watch.

Had an unexpected delivery that you’ve signed for? It could be a fraud…

If you receive delivery of a mobile phone or high value product that you did not order, then please call Herfordshire Police on 101 so they can recover it and investigate further. If a stranger then knocks to pick it up, please tell them that the Police have it and again let the Police know about this.

The Scam

A phone or high value item is purchased to your address. This is then delivered to your address by courier. You don’t know what it is and sign for it anyway. You open the package and think it was sent by mistake. The fraudsters then get in contact either by phone or a knock on your door to collect the item, either posing as couriers or saying it went to your address by mistake. You hand the goods over, but unfortunately there is a sting in the tail. As you signed for delivery, and it was received at your address, you may be left with a rather large bill.

Police Contact Advice

Telephone 999 in an emergency where there is a danger to life or a crime is in progress. Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents. Calls to 101 have a fixed cost of 15p per call. Alternatively, visit www.herts.police.uk/contact to report a non-emergency crime online or chat to a police operator live via our web chat service. If you are calling about the above, please tell us that you are responding to a message from OWL Neighbourhood Watch.